Literacy & Numeracy

Philljenn endeavors to enhance effective participation by all adults in training and assessing in the workplace, by providing access to quality english language, literacy and numeracy programs and services. Should the trainee have any concerns in this regard, please contact us. If you believe you require assistance with your training program please provide details on the enrolment form or speak to your trainer/assessor prior to enrolment or during training.


Enrolment of trainees will be conducted in an ethical and responsible manner at all times and consistent with the requirements of the training package.

Educational Standards

Philljenn Training & Assessing will adopt policies and management practices which provide the highest professional standards in the marketing and delivery of vocational education and training services, and which safeguard the interests and welfare of trainees. The policies and management practices will ensure Philljenn Training & Assessing complies with the VET Quality Framework.

Nationally Recognised Training

Philljenn Training & Assessing will recognise any Australian Qualifications Framework (AQF) and Vocational Education and Training (VET) qualifications and VET Statement of Attainments issued by any other Registered Training Organisation.

Formal Training & Informal Learning

Formal training must take place before a trainee can gain any workplace experience on the use or operation of plant or machinery. The training provided by Philljenn, empowers the trainee with the knowledge, theory and practical skills to competently undergo informal learning in the workplace. Once the formal training component has been completed and a training plan is in place, a log book will be supplied to record all informal learning. When the trainee is deemed ready, a theory assessment will be conducted followed by a practical assessment. Informal learning is defined as workplace experience.


In most cases the total fee you have been quoted will include the course fee, any administration fees, materials fees and a certificate/card fee. For all course commencements, Philljenn will provide the appropriate resources to ensure that students have every opportunity to complete the training and/or assessment in which the student has enrolled and commenced. Should the RTO be unable to continue delivering a course in which the student is enrolled we will make every endeavour to relocate the student with another RTO.

Payment of fees is due and payable on the commencement of your course or within 14 days if an approved Company Purchase Order is provided.

Additional Services

If a trainee requires a replacement certificate, this can be organised by contacting our office. A fee of $25.00 plus GST is payable for each certificate that is requested.

Refund/Cancellation Policy

Full refunds will be made to the trainees if Philljenn Training & Assessing cancels or discontinues a course. Trainees who withdraw from a course due to ill health will receive a full refund of course fees paid, less any administration and material fees that are relevant. A medical certificate must be provided. Trainees who withdraw from a course for reasons other than ill health, with less than 7 days notice prior to the commencement, will not be refunded. Transfers will be accepted up to 7 days prior to the course commencement. Transfers within courses will only be accommodated within 90 days from the commencement of the original enrolment, after which all fees paid will be forfeited.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is a process whereby competencies gained through previous work or life experience can be recognised. Participants who have completed or partially completed a course at another institution, have been working in the vocational area for a number of years, or who have in some other way gained the appropriate skills, may wish to apply for recognition of the previous training or experience. Participants may apply for exemptions in a course, a unit of competency, or one or more elements within a unit of competency. The applicant must supply evidence that demonstrates the performance criteria for each unit of competency that has been met.

To apply for RPL, an applicant must do the following:

• Gather all relevant documentation and evidence relating to previous and current work

• Complete an application form supplied by Philljenn

• Submit these to the trainer or assessor for assessment

You will be required to attend an interview to support your application, and/or be assessed through theory and/or practical assignments.

NOTE: For those trainees applying for RPL in Workplace Health & Safety licences, mandatory assessments must still be undertaken..

Complaints & Appeals Policy

Philljenn has procedures in place for complaints and appeals should they arise. If participants have a complaint with any aspect of their training, they are encouraged to speak immediately with the trainer/assessor or the course manager to resolve the issue. If the participant is not satisfied that the issue has been resolved, he/she may wish to write a letter to the Director/Principal, setting out in detail the issues of concern. Participants have a maximum period of 4 weeks in which they can appeal against their assessment results. The trainee should first approach the assessor if they wish to appeal an assessment decision. If the matter is not resolved to the satisfaction of the trainee, there is an option for further review by the director and an independent panel.

For further information on the complains/appeals procedure, please contact Philljenn.

Facilities & Equipment Required

Please contact Philljenn for details of all facilities and equipment which may be required for you to complete your course.

Trainee Support Services

Support Services are available to Trainees that require them.

Support could be provided in the following format:

• Oral assessments

• Additional training (tutorials)

• Reference to learning support organisation. RTO has arranged for LLN assistance to be provided through TAFE or a private registered training organisation, if needed

• IT support through emails etc.